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VOIP Configuration Support: Rate $250 per month for 24/7 support
Datasoft 24/7 configuration support is a centralized network 24/7 configuration support and reporting service utilized as a tool for more proactive network support and management on a 24x7 basis. We’ll monitor your critical network devices and alerts. In the event of any problem our team of Datasoft engineers will alert you. Datasoft 24/7 configuration support scans servers, routers, firewalls and a multitude of services including connectivity, email, databases, processor utilization, and hard drive capacity. So if a problem occurs, we’ll call you to explain the situation and resolve it, day or night.
How It Works
A central Datasoft 24/7 configuration support server, located in a secure hosting facility, continually scans small packets of information sent to and from client devices. A small agent installed on a client’s server collects and securely reports data back to the central 24/7 configuration support server. In an escalated notification process, the 24/7 configuration support server notifies Datasoft staff of warnings and failures in real-time. Upon notification, Datasoft engineering staff respond to prevent or resolve problems with minimal disruption to a client’s business.
| The Benefits of 24/7 configuration support |
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Peace of Mind - With Datasoft 24/7 configuration support, you can rest assured that your core computer devices are up and running across your business, including remote sites. |
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Reduced Downtime - By setting thresholds customized for each client device, Datasoft has the ability to identify warning signs and prevent potential issues from escalating into business critical failures that take down a client’s network. |
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Faster Time to Resolution - Datasoft 24/7 configuration support provides immediate notification on a 24x7 basis of any business critical problem so that it may be resolved with minimal disruption to a client’s business. |
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Better Information - Datasoft 24/7 configuration support provides historical data on network stability, enabling you to make informed business decisions. |
Interested? Contact Datasoft Networks for a free network consultation.
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