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Features & Benefits 
Powerful Features for Enterprise-wide Productivity
The 3Com® IP Telephony module delivers the communications flexibility and ease of use that enterprises of all sizes need to increase productivity, strengthen customer interactions, and lower costs. Part of the 3Com Convergence Applications Suite, it supports both the 3Com VCX™ and NBX® platforms.
The module facilitates business collaboration with powerful, built-in call-processing features that include voice mail, automated attendant, hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-based visual voicemail/e-mail clients , and optional unified messaging capabilities. User feature programming and web-based administration simplify day-to-day operation.
To meet the needs of a mobile workforce, the module offers even casual remote workers all the services they would get at central offices without awkward call-forward functions or multiple voicemail boxes.
The IP Telephony module integrates cost-effectively with business applications such as customer relationship management and call centers, enabling integration with advanced call center management, routing, monitoring, and recording components for more effective service activities.
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Provides easy access to a rich set of productivity-enhancing telephony features |
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Designed for high availability and secure operation to minimize interruptions in business activities; VCX version can work with call controllers in a backup hierarchy;NBX versions feature a real-time operating system, so reliable that it is used in heart pacemakers |
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Reduces costs with built-in functions and simplified administration |
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Provides platform options that accommodate installations ranging from individual small offices to multinational networked sites |
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Provides easy access to a rich set of productivity-enhancing telephony features |
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Lets mobile workers and remotely located call center agents make use of the full range of features |
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Integrates easily with other business telephony applications |
Product Specifications
Hardware
VCX: standard Intel-based server running Linux kernel; NBX V3000: NBX V3000 call processor; NBX 100: NBX 100 call processor; Super Stack 3 NBX: NBX V5000 call processor and chassis
Software
VCX: Linux kernel with enhancements for performance, multithreading, and security services; NBX VxWorks operating system.
Selected features delivered by 3Com IP Telephony platforms: abbreviated dialing, anonymous call reject, black list, bridged call appearance, call blocking, call conference, call drop, call duration display, call forward all, call forward busy, call forward on no answer, call forward programmable, call history on provisioned system, call hold, call hold reminder, call number suppression, call park timeout, call park-retrieve, call pickup, call return, call screening, call transfer attended, called ID, calling history for answered calls and for placed calls, direct phone to gateway dialing, direct transfer to voice mail, directed pick-up, distinctive ringing, do not disturb, follow me, hands-free support, hard attendant console support, headset support, hot ring-down circuits (hotline), last number redial, message waiting indication, message waiting light, missed call indicator.
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